When an
employee tells me that they love their job, I am not too
impressed. You always seem to hear these words when the employee is being
questioned about their behavior. It seems as though using the word love
would ultimately save them or excuses them from their behavior. This
is similar to a person in an abusive relationship and the word love seems
to always surface right after the abuse.
Since
February is the month of Valentine’s Day, the word “love” is being
professed around the U.S. a lot more than average. If you have ever been
in love with something or someone, you would immediately know how that love
presented itself, evolved and manifested over time. Whether it started
slowly and eventually grew or it came quickly and took you by surprise, it
all began with an initial attraction that led to passion. Love
can be difficult to understand as it can easily transform into something
uniquely different. It can blossom, invert, dwindle, die or become quite
the opposite. This can relate to practically anything, including the work
we do on a daily basis.
There is an
urban legend that love solves problems, helps with weathering the storms
and keeps people together. Reality displays something quite different.
Love does not really solve problems but being in love can create
them. It can also make the storms longer and more intense. In
reality, love does very little in keeping people together. Whether
people are willing to reveal or not, there are various reasons for people
staying together. Love is not always at the top of the list.
Studies show that some of the common reasons for people staying together are
financially related, security, comfort, familiarity, fear of the unknown,
starting over again, accepting new flaws of someone different, fear of hurting
others, or not willing to make changes unless forced to do so. Again,
this can relate to every situation we declare our love, including our
work.
The key to
sustainment is not about love itself but something more. In the
beginning, prior to love, I mentioned that there was an initial
attraction which led to passion. The key to sustaining love is
really about the passion. Without passion, love can
be routine, lifeless and boring. The most powerful component of
sustainment is actionable items which include finding ways to sustaining the passion.
This reminds
me of how people with an extreme level of passion about the work they
do, out-perform others who are less passionate. If you have been
employed in a certain job or profession for a lengthy period, what motivates
you to continue? Do you remain in that role due to the reasons stated
above or do you really want to be there? How do you sustain the passion
over time? Is the passion still strong even in periods of
uncertainty and distress?
Passion creates a high level of energy and
excitement. It drives and catapults people into a higher level of
thinking and productivity. Passion actually separates good from
great! It elevates love into something actionable and more
defined. If someone tells me that they love their job, the words
alone are just not enough. I would look for the action behind the
words. If you love your job and passionate about the work
you do, the work will surely reflect it.
If you happen
to work in health care, passion is the driving force of the
organization. Providing competent and compassionate care is really
our business! Every role and every position, whether directly involved in
patient care or supporting patient care indirectly, we need passionate
people in every capacity that are contributing to the overall patient
experience. It is the essence of the care we provide.
If you are passionate about providing patient care and it is reflected in your work, you are the candidate we are seeking to recruit. It is great to love your job but we are looking for passion!
Joseph Conrod
Sr. SPHR
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